NOTICE OF SUBMISSION OF WRITTEN COMPLAINTS OF THE SERVICE USERS

In accordance with the provisions of Article 6, Paragraph 1, Item 3. Law on the provision of services in tourism NN no. 130/17 a written consumer complaint may be filed:

 

  • Written in business premises;

  • Email info@grimanicastle.com ; or

  • Send by mail to the address Savičenta doo, Svetvinčenat 47, 52 342 Svetvinčenat.

 

Upon receipt of the complaint of the service user, the receipt of the complaint will be confirmed in writing without delay, and the complaint will be answered in writing within 15 days from the receipt of the complaint.

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